Correctional Claims Services

Millette Administrators is a third-party medical claims processor for county jails and state prisons.

For VitalCore accounts, you must contact them for all authorizations, eligibility and payment status related matters.

• Delaware State Inmates Eligibility and Authorizations: 302-433-6145
• Kansas State Inmates Eligibility and Authorizations: 785-260-2550
• Massachusetts State Inmates Eligibility and Authorizations: 508-213-9501
• Michigan State Inmates Eligibility and Authorizations: 517-329-1088
• Mississippi State Inmates Eligibility and Authorizations: 601-932-2880

Claim Status

PRECHECK = Millette has processed the claim and sent it to VitalCore for payment processing. Please contact VitalCore directly for claim/payment status for claims in precheck status.

Claims Portal

Create an Account

Create a provider account to review claim status.

• Under the login fields, select “Click here to create an account” and enter the corresponding data to register
• *Pin numbers will be provided by Millette Administrators. Please consult with your colleagues for the Pin # before emailing MAI.*

Reset portal password

• Providers have the ability to reset their passwords using self-service. Click “Forgot your Username and Password?” to reset your password

The Status column will indicate where the claim is in the process.

• Received = Millette has received the claim, available for adjudication
• Claim Pending Review = Claim is under review with Millette and/or VitalCore
• Claim Processed = Claim has adjudicated
• Precheck = Claim has been sent to VitalCore for payment processing
• Paid = VitalCore has paid the claim

For other claims support, email [email protected] or call 800-475-8687 ext. 202